Responsible Gaming
Gaming Should Be Entertainment
At Flamingo Merchant, we believe that online pokies and casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to understand that the odds always favour the house in the long run.
Please gamble responsibly and only spend money you can afford to lose.
Age Verification
In Australia, you must be at least 18 years of age (or the legal gambling age in your state or territory) to participate in online gaming and poker machine play.
If you are under the legal age, please do not use this website. Parents and guardians are encouraged to monitor their children's online activities.
Warning Signs of Problem Gambling
If you experience any of the following signs, you may be developing a gambling problem:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to try to win back money
- Hiding your gambling activities from family, friends, or partners
- Neglecting work, study, family, or social responsibilities
- Feeling anxious, irritable, or depressed when not gambling
- Borrowing money to fund gambling activities
- Gambling to escape problems or negative feelings
- Unsuccessful attempts to reduce or stop gambling
- Experiencing financial difficulties due to gambling
- Relationships suffering because of your gambling
If you recognise any of these signs in your behaviour, it's important to seek help immediately.
Self-Help Tools & Controls
Many online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit in a day, week, or month
- Loss Limits: Set a maximum amount you're willing to lose
- Session Time Limits: Automatically log out after a set period of play
- Reality Checks: Regular reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming sites
If your chosen operator doesn't offer these tools, consider switching to one that does. Your wellbeing is more important than any single website.
Support Organisations
If you're struggling with problem gambling, help is available. Please reach out to one of these organisations:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Telephone: 1800 858 858 (free, confidential, 24/7)
A free, confidential counselling and information service for people concerned about their gambling.
International Support
- United Kingdom – GamCare
Website: www.gamcare.org.uk
Free, confidential support for problem gambling. - United Kingdom – GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling. - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org
Provides information and support resources. - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7) - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Information and support for problem gambling prevention.
If You Need Help
If you believe you have a problem with gambling, please seek help immediately. There is no shame in asking for support – problem gambling is a recognised condition, and recovery is possible with the right help.
Contact Gambling Help Online on 1800 858 858 or visit their website for free, confidential support available 24/7.
Remember: gambling should only ever be a form of entertainment that you can afford to lose. Your health, relationships, and financial wellbeing are more important than any game.
This information is provided for educational purposes. Flamingo Merchant is committed to promoting responsible gaming practices. If you choose to use online gaming services, please do so responsibly and in accordance with your local laws and regulations.